Terms of service
Welcome to Lulu In Luna. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.
1. Acceptance of Terms
By using this website, you confirm that:
- You are at least 18 years of age or are using the website with the supervision of a parent or legal guardian.
- You agree to comply with all applicable laws and regulations.
- The information you provide is accurate, complete, and current.
- You accept these Terms along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
2. Website Use
You agree to use this website responsibly and only for lawful purposes.
You may not:
- Violate any applicable laws or regulations.
- Attempt to gain unauthorized access to our website or systems.
- Upload viruses, malware, or harmful software.
- Interfere with the security or operation of the website.
- Copy, reproduce, distribute, or commercially exploit any website content without written permission.
Lulu In Luna reserves the right to restrict or terminate access if these Terms are violated.
3. Product Information
We make every effort to ensure that product descriptions, pricing, images, sizing information, and availability are accurate.
However:
- Product colors may vary depending on your device or monitor settings.
- Measurements may vary slightly due to manual measurement.
- Inventory availability may change without prior notice.
- Product details, styles, and availability may be updated from time to time.
- We reserve the right to modify or discontinue products at any time.
4. Pricing & Payment
All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.
We reserve the right to:
- Correct pricing or typographical errors.
- Update prices without prior notice.
- Modify or end promotional offers at any time.
Orders will only be processed after successful payment authorization.
5. Order Acceptance
After placing an order, you will receive an order confirmation email acknowledging that your order has been received.
Lulu In Luna reserves the right to cancel or refuse any order due to:
- Payment authorization failure
- Inventory shortages
- Pricing inaccuracies
- Suspected fraudulent activity
- Shipping restrictions
- Technical or system errors
If payment has already been processed, an appropriate refund will be issued.
6. Shipping
Orders are processed in accordance with our Shipping Policy.
Shipping schedules may occasionally be affected by circumstances beyond our control, including:
- Carrier delays
- Severe weather
- Public holidays
- High shipping demand
- Incorrect or incomplete shipping information
- Unexpected delivery disruptions
Please refer to our Shipping Policy for complete shipping information.
7. Returns & Refunds
Returns, refunds, and order cancellations are governed by our Return & Refund Policy.
Customers are encouraged to review the policy carefully before making a purchase. All return requests must follow the applicable requirements and procedures described in that policy.
8. Intellectual Property
All content displayed on this website, including but not limited to:
- Lulu In Luna brand name
- Logos
- Product images
- Photography
- Graphics
- Website layout
- Text content
- Product descriptions
is the exclusive property of Lulu In Luna or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially used without prior written consent.
9. Third-Party Services & Links
Our website may contain links to or integrations with third-party websites, services, payment providers, or other platforms.
Lulu In Luna does not control and is not responsible for the content, policies, availability, or practices of third-party services.
Your use of any third-party service may also be subject to that provider's own terms and policies.
10. Disclaimer
Our website and services are provided on an "as available" and "as is" basis.
While we strive to maintain accurate and up-to-date information, Lulu In Luna does not guarantee:
- Continuous website availability
- Error-free content
- Uninterrupted service
- Permanent product availability
- That all website information will always be complete or current
11. Limitation of Liability
To the fullest extent permitted by applicable law, Lulu In Luna shall not be liable for any indirect, incidental, consequential, or special damages arising from:
- Use of this website
- Product purchases
- Shipping delays
- Website interruptions
- Technical failures
- Events beyond our reasonable control
Our maximum liability shall not exceed the amount paid for the applicable order, except where otherwise required by applicable law.
12. Changes to These Terms
Lulu In Luna reserves the right to revise these Terms of Service at any time.
Any updates become effective when they are published on this page. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.
13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Arizona, without regard to conflict-of-law principles.
Any disputes arising from the use of this website or these Terms shall be handled through the appropriate legal process and applicable courts.
14. Contact Us
Lulu In Luna
Business Address
2001 W Surrey Ave
Phoenix, AZ 85029
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding these Terms of Service, please contact shop@luluinluna.com. Our Customer Support Team typically responds within 24–48 business hours.
Thank you for choosing Lulu In Luna. We value your trust and look forward to creating a shopping experience that feels easy, welcoming, and enjoyable from start to finish. ✨
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