Refund policy
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📧Email: shop@luluinluna.com
At Lulu In Luna, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below before submitting a return request.
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, all items must:
Items that do not meet these conditions may not be accepted.
For hygiene and safety reasons, the following items are not eligible for return:
Please contact our Customer Support Team before sending any item back.
To help us process your request efficiently, please include:
After your request has been reviewed and approved, we will provide detailed return instructions along with the appropriate return address.
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is due to:
Original shipping charges are non-refundable.
For your protection, we recommend using a shipping service that provides tracking information.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.
Please provide:
Our Customer Support Team will review your request promptly and work with you to arrange an appropriate solution.
After your returned package has been received and inspected, we will notify you of the outcome by email.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Depending on your financial institution, additional processing time may be required before the refund appears in your account. Refunds are generally issued through the original payment method used for the purchase.
Orders may be canceled within 12 hours of being placed.
Once an order has entered processing or has already been shipped, cancellation requests can no longer be accepted.
Please note:
The address displayed on our website is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return address.
Lulu In Luna
2001 W Surrey Ave
Phoenix, AZ 85029
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding returns or refunds, please contact shop@luluinluna.com. Our Customer Support Team typically responds within 24–48 business hours.
We appreciate the opportunity to make things right and hope every experience with Lulu In Luna feels easy, thoughtful, and worth coming back to. 💕
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