Shipping policy
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📧Email: shop@luluinluna.com
Welcome to Lulu In Luna.
Thank you for choosing Lulu In Luna. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.
After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
1–3 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed outside business hours will be processed on the next available business day.
During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.
Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $54.99 | $10.00 |
| Free Shipping | $55.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated and displayed during checkout. Shopify supports order-value-based shipping rates and free-shipping thresholds.
Once your package has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates usually become available within 24–48 hours after the carrier scans your package.
If you have any questions regarding your shipment, please feel free to contact our Customer Support Team.
To help ensure successful delivery, please note:
Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:
We sincerely appreciate your patience and understanding.
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
To assist with our investigation, please provide:
Our Customer Support Team will work closely with the shipping carrier to help resolve the issue as promptly as possible.
Lulu In Luna currently ships within the United States only. International customs duties, VAT, taxes, and import charges therefore do not currently apply to standard domestic orders.
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return instructions.
2001 W Surrey Ave
Phoenix, AZ 85029
United States
Business Correspondence Only – Not a Return Address
Lulu In Luna
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
If you have any questions regarding shipping or delivery, please contact shop@luluinluna.com.
Thank you for choosing Lulu In Luna. We appreciate your trust and look forward to making every order a smooth and enjoyable experience. ✨
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